• Before your first appointment, please make sure to complete all intake paperwork at least 48 hours in advance. This will maximize time spent on your evaluation

• Wear loose, comfortable clothing

• Arrive 10 minutes early for your scheduled appointment

• Please bring your OT prescription (if applicable) and any reports pertinent to your diagnosis

• Please bring insurance card

• Please bring Photo ID

• A medical history and intake form will be sent through the client portal of a secure electronic medical record.

• Please complete this fully and if possible 48 hours prior to your first session, to prepare for your evaluation.

Private practitioners have the autonomy to deliver services customized to your needs.

Individual sessions will always be delivered.

Expert care from a seasoned professional with advanced specialty training offers a broad range of solutions for your needs.

• Please give 24 hours notice for cancellations.

• Call us at (847) 238-2008 or send a direct message through your portal.

• Late cancellations and missed appointments may be subject to a $50 fee.

• This fee is not covered by insurance and will be charged to the credit card on file.

• We understand that life throws curve balls, not always allowing for advanced notice.

HIPAA compliant systems are utilized for communication.

Your portal will allow access to a secure direct messaging system.

Email allows for a quick response time.

Text messaging via mobile phone is not encouraged due to lack of privacy protection.

• Katherine Jackson Occupational Therapy, PLLC is in network with BCBS PPO and Blue Choice.

• If you have other insurance, contact the provider to determine whether your plan reimburses for out of network services.

• For insurance carriers other than BCBS, I provide what is commonly called a “superbill” that can be used submit a claim requesting reimbursement for cash fees paid.

• Estimated deductible payments, co-payments, and self-pay payments due at the time of service.

• Katherine Jackson Occupational Therapy, PLLC accepts cash, Zelle, Venmo, checks, or credit cards.

• Health Saving Account (HSA) money can be used to pay for occupational therapy services, but not for wellness services.

The following policies will be included in your client portal for review and e-signature

• Privacy Notice

• Patient Financial Responsibility

• Consent for Occupational Therapy

• Consent for Wellness Services

• Cancellation Policy

• Per Illinois state law, an MD prescription is no longer required for an occupational therapy evaluation.

• However, a signed plan of care from an MD or NP is required prior to initiating treatment.

• Some insurance providers require an MD/NP prescription for coverage.

• It is in your best interest to have an prescription to ensure that your provider will be willing to sign the OT plan of care. This maximizes your access to insurance reimbursement.